Return Policy and 5 Year Warranty

Return Policy and 5 Year Warranty

Return Policy

Our return policy lasts 30 days from your purchase date. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or in packaging sent to you through Lumio's Customer Service department. 

To complete your return, we need a receipt or proof of purchase. You must have bought your item directly from the Lumio store in order to receive a refund. If you bought it through another vendor or dealer, you must contact that vendor or dealer directly for a refund. 

There are certain situations where only partial refunds may be granted (if applicable):  

  • Any item not in its original condition,  
  • is damaged,   
  • is missing parts (for reasons that are not the fault of Lumio),  
  • is returned more than 30 days after the purchase date. 

Refunds (if applicable) 

Once your return is received and inspected (and approved) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund, first check your bank account. Then, contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shoplumio.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged within 30 days of purchase. If you need to exchange your item, send us an email at contact@shoplumio.com and include a receipt or proof of purchase, a serial number, and any pictures of damage (if applicable).

Once your original unit is delivered back to our partners at Lion Energy and received into their computer system, the replacement unit will be cleared to be sent out from their warehouse. The time it may take for an exchanged product to reach you will vary depending on where you live.

Shipping Policy

Shipping 

To return your product, you should contact us at contact@shoplumio.com, or fill out the contact form on our website and request a Return Materials Authorization (RMA) through our Customer Service department. 

You will be responsible for paying your own shipping costs for returning your item, unless otherwise specified by a Lumio Customer Service representative. Shipping costs are non-refundable.  

If you are shipping an item over $75.00 in value, you should consider using a trackable shipping service or buying shipping insurance. We can’t guarantee that we will receive your returned item.

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5 Year Warranty

This Warranty Disclaimer ("Disclaimer") sets forth the terms and conditions governing the warranty coverage provided by Lion Energy ("we," "our," or "us") for designated products sold or distributed by us.

  • Warranty Coverage:
    We provide a limited warranty that covers factory defects in materials and workmanship ("Defects") for a period of 5 years from the date of purchase ("Warranty Period"). This warranty is applicable only to the original purchaser of the product ("Buyer").
  • Exclusions:
    This warranty does not cover normal wear and tear resulting from regular use of the product. Normal wear and tear include, but are not limited to, scratches, dents, fading, discoloration, or any other deterioration that occurs through customary use of the product. Additionally, this warranty does not cover damages caused by improper handling, misuse, neglect, accidents, modifications, or any unauthorized repairs or alterations made to the product.
  • Warranty Claims and Remedies:
    If the product exhibits a Defect during the Warranty Period, the Buyer must promptly notify us and provide proof of purchase. We, at our discretion, will either repair or replace the defective product, subject to the terms and conditions of this Disclaimer. Any repaired or replaced product shall be covered by this warranty for the remaining Warranty Period or thirty (30) days, whichever is longer.
  • Limitations of Liability:
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE PRODUCT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOSS OF USE, OR COSTS OF SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Governing Law:
    This Disclaimer shall be governed by and construed in accordance with the laws of Utah, USA. Any disputes arising under or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the courts located in Utah, USA.

By purchasing or using our product, the Buyer acknowledges and agrees to be bound by the terms and conditions of this Warranty Disclaimer.

Lion Energy
735 Auto Mall Dr
American Fork, UT 84003
385-375-8191
info@lionenergy.com